Return Policy

We hope you are satisfied with your order. However, we understand that sometimes certain items are not suitable for you and you would like a refund. We accept returns within 30 days of the date the item was delivered to you as long as the item is still in its original condition.

How to return
Submit a return request through our returns portal.
We will send you an email with instructions on how to complete the return process within 1 business day.
Please note that original shipping charges (if any) are non-refundable.
Customer Responsibilities:
Return shipping costs and the condition of the returned items themselves are all your responsibility, so make sure they are packaged correctly and not damaged along the way!
If goods are returned to us damaged, worn or in unsuitable condition, we will not be able to give you a refund and may have to return them to you (and require you to pay for shipping costs). All items are inspected upon return.
If you receive a defective or incorrect item and decide to return it, we will refund the original order amount plus return shipping charges once the item has been inspected.
Specific return conditions
When returning a product, please remember:
All returned items must be in the same condition you received them. Item must be unworn, unwashed, in original selling condition, with tags and original packaging attached.
When we receive your package, we will inspect the condition of the item before issuing a refund for the returned item. Please note that Urban Revivo does not accept cash on delivery and does not pay for delivery or return shipping.
For hygiene reasons, the following items are non-returnable: earrings, necklaces, bracelets, headbands, headbands, onesies, underwear, socks, underwear and other personal clothing.
Refund
Once your return has been received and inspected, we will refund the original order amount to the original method of payment. We aim to issue your refund within 7 working days of receiving your returned item.
comminicate

Unfortunately, we do not currently offer exchange services. However, we are working hard to implement the exchange as soon as possible. stay tuned.
Disclaimer
ghirardelliwinks.com only accepts returns to the address provided in your return confirmation email.
ghirardelliwinks.com does not accept any returns. All returns must be mailed.
Only approved return requests will be accepted.
ghirardelliwinks.com reserves the right, in its sole discretion, to refuse the return of any merchandise that does not meet the return requirements set forth in the Refund and Return Policy.
question?
For any additional questions regarding returns and refunds, please feel free to contact our customer service team.